Hey, I'm Justin Hatch. HFC Tech II at Comcast Cable.
Justin Hatch's Bio:
Moped Hobbyist, Gamer who loves retro games and pinball, Food Lover, Tech Junkie, Human
Justin Hatch's Experience:
Tech Support Specialist II at ComcastAugust 2006 - October 2011
Responsible for receiving inbound calls from customers requiring technical assistance with cable, internet or phone services. Diagnose technical issues by using various problem-solving tools. Test and evaluate customer service related issues to determine the root cause of the problem. Determine the appropriate solution based on diagnosis and execute the most logical fix while providing verbal instruction to the customer. Responsible for installing and/or reinstalling Comcast Online service software. Configure and/or reconfigure client settings. Activation, configuration, and use of Web space service. Providing, verifying, and/or modifying network settings (TCP/IP). Reset and/or re-provision customer modem. Obtaining, provisioning, adding or deleting multiple IP addresses. Provide all activities associated with troubleshooting customer support issues, selling retaining, repair coordination, billing and general customer support.
Business Care Account Executive at ComcastApril 2008 - March 2010
Responsible for order entry on account changes. Contract renewals and upgrades. Provide technical support for 8 line phone service, business internet, and commercial tv services. Assistance with billing related matters and escalations.
Department Manager at Linens N ThingsDecember 2003 - August 2006
Responsible for managing inventory, merchandising, and recovery of hardlines departments. Customer Service including cashiering, guest service desk transactions and escalations. Shipping and receiving.
HFC Analyst at ComcastAugust 2006
Admin Department Manager at Target
Admin Department Manager at Linens-n-Things
HFC Tech II at ComcastOctober 2011 - Present
Responsible for proactive and reactive surveillance of HFC network at a fiber node level for Michigan and Indiana at the Detroit network operations center. Work with outside contractors on scheduled maintenance events. Monitor and verify alarm states from various monitoring systems and dispatch and assist field resources as needed with the end goal of maximum network availability and market health.
Justin Hatch's Education:
ITT Tech2003 – 2006Associates
ITT Technical Institute Canton MichiganConcentration: Computer Networking Systems
Stockbridge High School1997 – 2001GEDConcentration: General Education
Stockbridge High School, Stockbridge, MI
Justin Hatch's Interests & Activities:
Electronics, Gaming, Camping, Biking, Swimming, Kayaking, Food, Movies