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Justin Hatch

Hey, I'm Justin Hatch. HFC Analyst at Comcast Cable.

Just a guy gettin' by with the best girl in the world by his side. Grew up in crap shoot Stocktucky,and met the girl of my dreams, but didn't even realize it until 12 years later. Guess life's funny like that. Anyhow, stumbled my way through Stockbridge High School and fell face first onto the steps of ITT Tech in Canton. Completed my associates degree, and now work as an HFC Analyst at Comcast.

- Justin Hatch

Justin Hatch's Background

Justin Hatch's Experience

HFC Analyst at Comcast

October 2011

Responsible for proactive and reactive surveillance of HFC network at a fiber node level for Michigan and Indiana at the Detroit network operations center. Work with outside contractors on scheduled maintenance events. Monitor and verify alarm states from various monitoring systems and dispatch and assist field resources as needed with the end goal of maximum network availability and market health.

Tech Support Specialist II at Comcast

August 2006 - October 2011

Responsible for receiving inbound calls from customers requiring technical assistance with cable, internet or phone services. Diagnose technical issues by using various problem-solving tools. Test and evaluate customer service related issues to determine the root cause of the problem. Determine the appropriate solution based on diagnosis and execute the most logical fix while providing verbal instruction to the customer. Responsible for installing and/or reinstalling Comcast Online service software. Configure and/or reconfigure client settings. Activation, configuration, and use of Web space service. Providing, verifying, and/or modifying network settings (TCP/IP). Reset and/or re-provision customer modem. Obtaining, provisioning, adding or deleting multiple IP addresses. Provide all activities associated with troubleshooting customer support issues, selling retaining, repair coordination, billing and general customer support.

Business Care Account Executive at Comcast

April 2008 - March 2010

Responsible for order entry on account changes. Contract renewals and upgrades. Provide technical support for 8 line phone service, business internet, and commercial tv services. Assistance with billing related matters and escalations.

Department Manager at Linens N Things

December 2003 - August 2006

Responsible for managing inventory, merchandising, and recovery of hardlines departments. Customer Service including cashiering, guest service desk transactions and escalations. Shipping and receiving.

Justin Hatch's Education

ITT Tech

2003 – 2006

Associates


Stockbridge High School

1997 – 2001

GED

Concentration: General Education


Justin Hatch's Interests & Activities

Electronics, Gaming, Camping, Biking, Swimming, Kayaking, Food, Movies

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