Hey, I'm Justin Hatch. HFC Analyst at Comcast Cable.
Stumbled my way through Stockbridge High School and fell face first onto the steps of ITT Tech in Canton where I completed my associates degree for computer networking systems, and now work as an HFC Analyst at Comcast. Love hanging out with friends and family and enjoy good food and craft beers. Being active is something that's really important to me. Love to hike, bike, run, swim, kayak, camp, etc. Grew up on a lake and love to be near the water. Compete in several athletic events like, 5k, 10k, Tough Mudder, Warrior Dash, and hopefully a Spartan race soon. Also have a bit of a geek streak in me and love most things technology. I video game on occasion and get into new gadgets and technology. Another interest of mine is drawing and art. Profiles are my favorite thing to draw. Recently started sketching and working with different mediums to see what works best for me. - Justin Hatch
Justin Hatch's Background
Justin Hatch's Experience
HFC Analyst at Comcast
Responsible for proactive and reactive surveillance of HFC network at a fiber node level for Michigan and Indiana at the Detroit network operations center.
Work with outside contractors on scheduled maintenance events.
Monitor and verify alarm states from various monitoring systems and dispatch and assist field resources as needed with the end goal of maximum network availability and market health.
Tech Support Specialist II at Comcast
August 2006 - October 2011
Responsible for receiving inbound calls from customers requiring technical assistance with cable, internet or phone services.
Diagnose technical issues by using various problem-solving tools.
Test and evaluate customer service related issues to determine the root cause of the problem.
Determine the appropriate solution based on diagnosis and execute the most logical fix while providing verbal instruction to the customer.
Responsible for installing and/or reinstalling Comcast Online service software.
Configure and/or reconfigure client settings.
Activation, configuration, and use of Web space service.
Providing, verifying, and/or modifying network settings (TCP/IP).
Reset and/or re-provision customer modem.
Obtaining, provisioning, adding or deleting multiple IP addresses.
Provide all activities associated with troubleshooting customer support issues, selling retaining, repair coordination, billing and general customer support.
Business Care Account Executive at Comcast
April 2008 - March 2010
Responsible for order entry on account changes.
Contract renewals and upgrades.
Provide technical support for 8 line phone service, business internet, and commercial tv services.
Assistance with billing related matters and escalations.
Department Manager at Linens N Things
December 2003 - August 2006
Responsible for managing inventory, merchandising, and recovery of hardlines departments.
Customer Service including cashiering, guest service desk transactions and escalations.
Shipping and receiving.
HFC Analyst at Comcast
Admin Department Manager at Target
Admin Department Manager at Linens-n-Things
Justin Hatch's Education
2003 – 2006
Stockbridge High School
1997 – 2001
Concentration: General Education
Stockbridge High School, Stockbridge, MI
ITT Technical Institute Canton Michigan
Concentration: Computer Networking Systems
Justin Hatch's Interests & Activities
Electronics, Gaming, Camping, Biking, Swimming, Kayaking, Food, Movies