Justin Hatch
Hey, I'm Justin Hatch. HFC Tech II at Comcast Cable.
Justin Hatch's Bio:
Justin Hatch's Experience:
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HFC Tech II at Comcast
October 2011 - PresentResponsible for proactive and reactive surveillance of HFC network at a fiber node level for Michigan and Indiana at the Detroit network operations center. Work with outside contractors on scheduled maintenance events. Monitor and verify alarm states from various monitoring systems and dispatch and assist field resources as needed with the end goal of maximum network availability and market health.
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Tech Support Specialist II at Comcast
August 2006 - October 2011Responsible for receiving inbound calls from customers requiring technical assistance with cable, internet or phone services. Diagnose technical issues by using various problem-solving tools. Test and evaluate customer service related issues to determine the root cause of the problem. Determine the appropriate solution based on diagnosis and execute the most logical fix while providing verbal instruction to the customer. Responsible for installing and/or reinstalling Comcast Online service software. Configure and/or reconfigure client settings. Activation, configuration, and use of Web space service. Providing, verifying, and/or modifying network settings (TCP/IP). Reset and/or re-provision customer modem. Obtaining, provisioning, adding or deleting multiple IP addresses. Provide all activities associated with troubleshooting customer support issues, selling retaining, repair coordination, billing and general customer support.
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Business Care Account Executive at Comcast
April 2008 - March 2010Responsible for order entry on account changes. Contract renewals and upgrades. Provide technical support for 8 line phone service, business internet, and commercial tv services. Assistance with billing related matters and escalations.
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Department Manager at Linens N Things
December 2003 - August 2006Responsible for managing inventory, merchandising, and recovery of hardlines departments. Customer Service including cashiering, guest service desk transactions and escalations. Shipping and receiving.
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HFC Analyst at Comcast
August 2006 -
Admin Department Manager at Target
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Admin Department Manager at Linens-n-Things
Justin Hatch's Education:
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ITT Tech
2003 – 2006Associates -
ITT Technical Institute Canton Michigan
Concentration: Computer Networking Systems -
Stockbridge High School
1997 – 2001GEDConcentration: General Education -
Stockbridge High School, Stockbridge, MI
Justin Hatch's Interests & Activities:
Electronics, Gaming, Camping, Biking, Swimming, Kayaking, Food, Movies